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Nierenberg explains the difference between “the view from the chairs” and “the view from the podium”: “In any organization, different people will see only part of what is going on. They get their information through a fairly narrow window to which they have immediate and easy access. An important part of the leader’s job is to position himself to see the big picture, and the way all the parts fit together. But over time people get accustomed to the view from their window and believe it to be ‘the truth.’ The difference between the leader’s window and the employees’ window invites continual misunderstanding. A leader who understands this dilemma can communicate much more effectively with everyone in his organization.”

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